Please read and accept before completing the order


Conditions of sale and warranty

  1. The buyer, finished his purchase, and 'required to send the payment, or pick up by hand (if applicable), within 7 days from order. The failure to comply with these deadlines results in the cancellation of the order;
  2. An order placed on our site to be considered binding even in the event of withdrawal of the items at our office (if applicable);
  3. Once an order is confirmed and you can not add to it other items presented on the site; you can possibly add to order only items not on the site itself and previously agreed upon;
  4. Prices are inclusive of VAT and no further discountable;
  5. We are not liable for any loss of picture or profits, loss of data or information, or of non-production labor, for damage of any nature, lack of use of services or their intermittency, by physical or mental illnesses, caused by the malfunction of our products;
  6. If shipping is responsibility of the purchaser to provide correct data. Costs related to deficiencies in this regard will be charged the same user;
  7. we do not assume responsibility for items lost or damaged by the postal service in case the user decides not to insure the shipment;
  8. The buyer note that postal services with reimburse an excess of 10%, minimum and maximum of 10,00 € 500,00 €;
  9. No harm, damages for loss of profits, may be required for any delays in repairs, shipments, replacements, loss of data, inability to repair or replacement;
  10. Items for sale, unless otherwise stated, are almost always in stock. In case it is not so, because of errors, the buyer will be informed;
  11. Since we are not able to check all the technical features, since we are not designers of their hardware, software, mechanical, etc.., Since we are not able to verify software licenses and brands, here are the specifications on the packaging and nominal, if not applicable, those that are provided by the manufacturer, as well as give in support of the object what the manufacturer releases it as a kit. We do not take responsibility on these issues;
  12. All products sold are covered by the manufacturer's standard warranty and the assurance of conformity with validity of 12 months. With the exception of products subject to wear, such as mechanical parts or batteries, which are believed to be under warranty if only with obvious defects in workmanship and not yet used. The customer with the acceptance of the purchase contract states to accept the manufacturer's standard warranty given by the supplier;
  13. The warranty applies to products that present lack of conformity and / or malfunction can not be found to purchase, provided it is used correctly, in accordance with its intended use and as required in the eventual technical documentation. In case of lack of conformity, DK SHOP will the restoration of conformity by repair or replacement or reduction of price, until the termination of the contract, provided that if, for any reason, is unable to return the product, will proceed at its own discretion and sole discretion to refund the entire amount paid or agreed with the manufacturer to replace it with a product of equal or superior characteristics. If after inspection by an authorized center by the manufacturer the underlying problem encountered by the customer should not be a vice of non-compliance under warranty, the customer will be charged for all costs of verification and restoration required by the authorized service center.
  14. The repair during the warranty period are warranted through the Service Centers authorized by the individual producers. The shipping charges for sending it in for repair and the return of the repaired product shall be borne by the customer, unless otherwise specified in the particular manufacturer warranty policies or proposal DK SHOP;
  15. If DK SHOP established that the product has been tampered with or labels that identify the serial Number or part found to be removed or tampered with, DK SHOP reserves to accept the validity of the guarantee;
  16. The replacements in case of DOA (Dead On Arrival: product not working on delivery) takes place only when expressly provided by the specific manufacturer. The timing of replacement or repair of any product depends solely on the policies of the manufacturer;
  17. In all cases, the right to repair or replace shall be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...);
  18. The contract between DK SHOP and the Customer shall be concluded with the acceptance, even partial, by DK SHOP. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the prescribed manner, declare that I have read all the information provided to him during the purchase process, and accept the general conditions and payment transcribed below.


Right of withdrawal

  • In the event that the Customer is not satisfied with the products purchased, shall be entitled to exercise the right of withdrawal from part or all of the goods the subject of an order without penalty, pursuant to art. 5 of Legislative Decree 185/99. To withdraw from it must communicate that intention no later than 10 working days from receipt of goods purchased. The notification must be made by e-mail, to be confirmed within 48 hours by registered letter with acknowledgment of receipt, sent to the sender of the shipment and will have to specify the products purchased, the order number and on its intention to withdraw from ' purchase. We will reply via e-mail and will ship within 10 working days (postmark date of transmission by our e-mail address), products that intend to return. Beware the non-respect of all the above-mentioned rules will void pursuant to Art. 5 of Legislative Decree 185/99, the right of withdrawal;
  • We will not accept under any circumstances return shipments freight collect or COD;
  • Once you have received the products covered by the withdrawal we will promptly, and in any case within 30 working days from receipt of goods, the sending of material that the customer wants a replacement or refund of the amount paid (less any discounts granted) for the purchase of products. The return shipping and shipping for any replacement items shall always be borne by the customer;
  • The right of withdrawal may be exercised only if the goods are perfectly integrated in its entirety and not used. Therefore, the pack returned must not cause damage to the housing or parts thereof, nor bear signs of tampering and use. We are not liable for any damage to goods occurring during return shipment of the same. If we receive the return items damaged or tampered with, we will not refund the amount paid for the purchase of products